Terms

Terms

Terms and Conditions

These Terms and Conditions apply to the use of this website and to purchases made through Modulus Autocare.

By using this website or placing an order, you agree to these Terms and Conditions. Please read them carefully before placing an order.

1. Business details

This website is operated by Modulus Group Limited.

Website: https://modulusautocare.co.uk
Email: baillie@modulus-lab.co.uk

In these Terms and Conditions, “we”, “us” and “our” refer to Modulus Group Limited. “You” and “your” refer to the customer or website user.

2. About Modulus Autocare

Modulus Autocare sells car care products, detailing chemicals, accessories and related goods through our website.

Our products are intended to be used in accordance with the product description, label guidance, safety information and any usage instructions provided.

3. Use of this website

You agree to use this website only for lawful purposes.

You must not:

  • Misuse the website
  • Attempt to interfere with the operation or security of the website
  • Use the website to commit fraud
  • Copy, scrape or reproduce website content without permission
  • Submit false, misleading or abusive information

We may restrict access to the website if we believe it is being misused.

4. Product information

We aim to make product information as accurate and useful as possible. This may include product descriptions, images, sizes, dilution guidance, usage information and pricing.

However, product packaging, labels, colours, images and specifications may vary slightly from time to time.

Product images are for illustration purposes only. The actual product may differ slightly from the images shown on the website.

5. Product use and safety

You are responsible for using products safely and correctly.

Before using any product, you should read the product label, safety information and usage instructions.

You should not use products:

  • On unsuitable surfaces
  • In a way that conflicts with the instructions
  • Mixed with other chemicals unless clearly instructed
  • In unsafe conditions
  • Without appropriate care, ventilation or personal protection where required
  • After decanting, diluting or altering the product in a way that makes safe use unclear

If you are unsure whether a product is suitable for a surface, material or task, contact us before use.

We are not responsible for damage caused by incorrect use, incorrect dilution, misuse, poor storage, failure to follow instructions, use on unsuitable surfaces, or mixing products with other chemicals.

6. Orders

When you place an order, you are making an offer to buy the goods in your basket.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not mean your order has been accepted.

Your order is accepted when we dispatch the goods or otherwise confirm acceptance.

We reserve the right to refuse or cancel an order where:

  • The product is unavailable
  • There is an error in the price or product information
  • Payment is not authorised
  • We suspect fraud or misuse
  • Delivery details are incomplete or incorrect
  • We are unable to fulfil the order for another reasonable reason

If we cancel an order after payment has been taken, we will refund the amount paid.

7. Prices and payment

All prices are shown in pounds sterling.

Prices may change at any time, but changes will not affect orders that have already been accepted.

Payment must be made using the payment methods available at checkout.

You are responsible for ensuring that your payment details are correct and that you are authorised to use the payment method selected.

8. Discount codes and promotions

Discount codes and promotions may be offered from time to time.

Unless stated otherwise:

  • Discount codes cannot be exchanged for cash
  • Discount codes may be changed, withdrawn or refused at our discretion
  • Only one discount code may be used per order
  • Discount codes may have expiry dates, minimum spends or product exclusions
  • Discounts cannot usually be applied retrospectively to orders already placed

We reserve the right to cancel or amend promotions if there has been misuse, error or abuse.

9. Delivery

We will deliver orders to the delivery address provided at checkout.

You are responsible for providing accurate delivery information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Delivery times are estimates only and are not guaranteed unless specifically stated.

Once your order has been dispatched, delivery may be handled by a third-party courier or postal service. Delays may occur due to courier issues, weather, seasonal demand, address problems or other circumstances outside our control.

If your parcel appears damaged on arrival, please photograph the outer packaging and contents and contact us as soon as possible.

10. Risk and ownership

Risk in the goods passes to you when the goods are delivered to you, or to a person nominated by you to receive them.

Ownership of the goods passes to you once we have received full payment.

11. Order issues

If there is a problem with your order, please contact us as soon as possible.

This includes:

  • Damaged items
  • Leaking items
  • Missing items
  • Incorrect items
  • Faulty products
  • Delivery problems

Please include your order number and clear photos where relevant.

Do not dispose of damaged goods or packaging until we have reviewed the issue, as we may need evidence to investigate with the courier or resolve the matter.

12. Cancellations, returns and refunds

For online purchases, you may usually cancel your order within 14 days of receiving the goods.

After notifying us that you wish to cancel, you then have a further 14 days to return the goods.

To request a return, please contact us before sending anything back.

For change-of-mind returns, goods should be unused, unopened, in resaleable condition and safely packed for return shipping.

Unless the item is faulty, damaged, incorrect or we agree otherwise, you are responsible for return postage costs.

We may reduce or refuse a refund if goods have been opened, used, damaged, contaminated, decanted, diluted, altered, or handled beyond what is necessary to inspect them.

This does not affect your statutory rights.

For full details, please see our Order Issues, Returns and Refund Requests policy.

13. Faulty goods

If a product is faulty, please contact us with your order number, a description of the issue and photos or videos where possible.

We may ask for further information, such as how the product was stored, diluted or used.

If a product is confirmed to be faulty, we will provide an appropriate remedy, which may include a refund, replacement or another reasonable solution.

This does not affect your statutory rights.

14. Availability

All products are subject to availability.

We may remove, change or discontinue products at any time.

If an item becomes unavailable after you place an order, we will contact you where appropriate and may offer an alternative, wait for restock, or issue a refund.

15. Account registration

If you create an account on our website, you are responsible for keeping your login details secure.

You must ensure that the information in your account is accurate and up to date.

You are responsible for activity that takes place through your account unless caused by our error or negligence.

16. Website content

All website content, including text, images, branding, product names, graphics, logos, design, layouts and other materials, belongs to us or is used with permission.

You may view and use the website for personal shopping and information purposes.

You must not copy, reproduce, distribute, modify or commercially use our content without written permission.

17. Reviews, comments and user content

If you submit reviews, comments, messages or other content to us, you must ensure that it is accurate, lawful and not abusive, offensive, defamatory, misleading or infringing on another person’s rights.

We reserve the right to remove or refuse content where we consider it inappropriate.

By submitting content, you allow us to use it for website, customer service, marketing or business purposes, unless otherwise agreed.

18. Third-party links

This website may contain links to third-party websites or services.

We are not responsible for the content, policies, security or practices of third-party websites.

You should review the terms and privacy policies of any third-party website you visit.

19. Limitation of liability

Nothing in these Terms and Conditions limits or excludes liability where it would be unlawful to do so.

We do not exclude or limit liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Breach of your statutory rights where they cannot be excluded
  • Any other liability that cannot legally be excluded

Subject to the above, we are not responsible for:

  • Losses that were not reasonably foreseeable
  • Losses caused by incorrect product use
  • Losses caused by failure to follow instructions
  • Losses caused by use on unsuitable surfaces
  • Business losses, including loss of profit, revenue or opportunity
  • Website downtime or technical interruptions beyond our reasonable control
  • Delays caused by couriers or events outside our control

20. Business customers

If you buy products for business, trade, commercial or professional use, different considerations may apply.

To the fullest extent permitted by law, we will not be liable to business customers for loss of profit, loss of business, loss of revenue, loss of goodwill, loss of opportunity or indirect/consequential losses.

Business customers are responsible for ensuring products are suitable for their intended use, staff are trained appropriately, and relevant health and safety requirements are followed.

21. Events outside our control

We are not responsible for failure or delay caused by events outside our reasonable control.

This may include courier disruption, strikes, supply chain issues, severe weather, fire, flood, pandemic, technical failures, legal restrictions or other events beyond our control.

If such an event affects your order, we will try to contact you and take reasonable steps to reduce the impact.

22. Privacy and personal data

We handle personal information in accordance with our Privacy Policy.

By using our website or placing an order, you acknowledge that your information may be used to process orders, provide customer support, manage delivery and operate our business.

23. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time.

The version that applies to your order will be the version available on the website at the time you place your order.

24. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer, you may also have rights under the laws of the part of the UK where you live.

25. Contact us

If you have any questions about these Terms and Conditions, contact us at:

Modulus Group Limited
Website: https://modulusautocare.co.uk
Email: baillie@modulus-lab.co.uk