Privacy Policy

Privacy Policy

Privacy Policy

This Privacy Policy explains how Modulus Group Limited collects, uses, stores and protects your personal information when you use our website or buy from Modulus Autocare.

Website: https://modulusautocare.co.uk
Email: baillie@modulus-lab.co.uk

In this policy, “we”, “us” and “our” refer to Modulus Group Limited. “You” and “your” refer to customers, website visitors and users of our services.

1. Who we are

Modulus Autocare is operated by Modulus Group Limited.

We sell car care products, detailing chemicals, accessories and related goods through our website.

For privacy questions, data requests or concerns, you can contact us at:

Email: baillie@modulus-lab.co.uk

2. What personal information we collect

We may collect and process the following types of personal information:

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Order details
  • Payment status and transaction references
  • Account login details, if you create an account
  • Customer service messages
  • Product reviews or comments
  • IP address
  • Device, browser and website usage information
  • Cookie and tracking preferences
  • Marketing preferences
  • Information needed to investigate order issues, returns, refunds, damaged parcels or missing deliveries

We do not intentionally collect more personal information than we need.

3. Payment information

Payments may be processed by third-party payment providers.

We do not usually store full card details on our own website systems. Payment providers may process payment details securely in order to authorise payments, prevent fraud, process refunds and comply with legal obligations.

You should also review the privacy information of the payment provider used at checkout.

4. How we collect your information

We may collect personal information when you:

  • Place an order
  • Create an account
  • Contact us
  • Request a return, refund or replacement
  • Sign up for marketing
  • Leave a review
  • Use our website
  • Accept, reject or manage cookies
  • Interact with our website forms, checkout, basket or account pages

We may also receive limited information from third parties involved in processing your order, such as payment providers, delivery companies, fraud prevention tools or ecommerce platforms.

5. Why we use your information

We use your personal information to:

  • Process and deliver orders
  • Take payment and issue refunds
  • Provide customer support
  • Manage returns, replacements and order issues
  • Send order confirmations and delivery updates
  • Create and manage customer accounts
  • Respond to enquiries
  • Prevent fraud and protect the website
  • Keep business and tax records
  • Improve the website and customer experience
  • Send marketing emails where you have agreed to receive them, or where otherwise allowed by law
  • Comply with legal obligations

6. Lawful bases for using your information

Under UK data protection law, we need a lawful basis to process personal information.

We may rely on the following lawful bases:

Contract

We process your information when necessary to fulfil an order, deliver products, manage payment, provide customer service, or deal with issues connected to your purchase.

Legal obligation

We process certain information where required by law, such as keeping accounting, tax and business records.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided your rights do not override those interests.

This may include:

  • Improving our website
  • Preventing fraud
  • Handling customer service issues
  • Protecting our business
  • Understanding product demand
  • Managing stock and order problems
  • Responding to enquiries
  • Keeping records of customer communications

Consent

We rely on consent for certain activities, such as some marketing communications and non-essential cookies where required.

You can withdraw consent at any time.

7. Marketing

If you sign up to receive marketing from us, we may use your email address to send updates, offers, product launches, guides or other Modulus Autocare content.

You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us.

We do not sell your personal information to third parties for their own marketing.

8. Cookies and similar technologies

Our website may use cookies and similar technologies.

Cookies can help the website function properly, remember basket contents, support checkout, improve security, analyse website usage and support marketing or advertising.

Some cookies are essential for the website to work. Others are non-essential and may require your consent.

Where required, you can manage your cookie choices through our cookie banner or browser settings.

Types of cookies we may use include:

  • Essential cookies for basket, checkout, account login and website security
  • Analytics cookies to understand website performance and visitor behaviour
  • Preference cookies to remember choices
  • Marketing cookies to measure campaigns or show relevant advertising

If you disable some cookies, parts of the website may not work properly.

9. Who we share your information with

We may share personal information with trusted third parties where needed to run our business and provide our services.

This may include:

  • Website hosting providers
  • Ecommerce platform providers
  • Payment processors
  • Delivery companies and couriers
  • Email service providers
  • Marketing platforms
  • Analytics providers
  • Fraud prevention and security providers
  • Professional advisers, such as accountants or legal advisers
  • HMRC, regulators or authorities where legally required

We only share information where necessary and expect service providers to handle personal information securely.

10. International transfers

Some third-party services we use may process personal information outside the UK.

Where this happens, we expect appropriate safeguards to be in place, such as adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms.

11. How long we keep your information

We keep personal information only for as long as necessary.

The period depends on the type of information and why we need it.

Examples include:

  • Order and transaction records may be kept for accounting, tax and legal record purposes
  • Customer service messages may be kept to help resolve disputes or order issues
  • Account information may be kept while your account remains active
  • Marketing information may be kept until you unsubscribe or withdraw consent
  • Cookie and analytics data may be kept for shorter periods depending on the tool used

We may retain some information for longer if required by law, to resolve disputes, prevent fraud or enforce our terms.

12. How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

This may include using secure website technology, access controls, reputable service providers and appropriate business procedures.

However, no online service can be guaranteed to be completely secure.

13. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information
  • Ask us to restrict how we use your information
  • Object to certain processing
  • Ask for your information to be transferred
  • Withdraw consent where processing is based on consent
  • Complain to the Information Commissioner’s Office

To make a request, contact us at:

baillie@modulus-lab.co.uk

We may need to verify your identity before responding.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office.

ICO website: https://ico.org.uk

15. Children

Our website and products are not intended for children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us.

16. Third-party links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of third-party websites. You should read their privacy policies before providing personal information.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this page.

18. Contact us

For questions about this Privacy Policy or how we use personal information, contact:

Modulus Group Limited
Website: https://modulusautocare.co.uk
Email: baillie@modulus-lab.co.uk